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Orders
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Orders

There is an item missing from my order

If an item is missing from your delivery, this means that the item was out of stock when your order was being packed in our warehouse. This item has been cancelled from your order and you have not been charged for it. We are unable to automatically send this item out to you if it comes back in to stock at a later date.

Delivery

What are your delivery charges?

We offer free delivery within Islamabad & Rawalpindi (Free delivery is only offered for orders over Rs. 1000 - Applicable only on Imported Items). 

We offer free delivery within Lahore Cantt & Lahore Gulberg (Free delivery is only offered for orders over Rs. 1,000 - Applicable only on Imported Items). For all other areas in Lahore, Free Shipping is only applicable for orders over Rs. 10,000. (Apply Coupon Code: canttgulberg1000)

For all other cities Shipping & Handling charges will apply.

For same day delivery, charges will apply and can be confirmed by contacting us at our landline number, provided at About Us page

Perishable items will be delivered to certain areas only. Please call us to confirm if your delivery location is covered.

Returns

Can I return my purchases without my receipt?

No, without your original proof of purchase i.e. receipt, the store cannot offer any return.

Stores

Where is my nearest store?

We have various stores, please visit our contact us page to get to know about our store locations.

Complaints

I would like to make a complaint

We are sorry that you have experienced a problem with our products or services, if you would like to provide us with the details we'd be happy to review this for you. Please contact us using the Contact Us form on this website, we'll do everything we can to investigate and resolve the problem for you and prevent these instances from happening again.

About Us

In 1901, Esajee & Sons was established in the city of Rawalpindi, Pakistan, during the British rule of the Indian sub-continent. In 1965, Esajee & Sons became Esajee & Co. and became one of the first retail grocery stores in the Capital City of Pakistan i.e. Islamabad. Later, established two more branches in Lahore. Also, has an Online Shopping Store for facilitating its customers. With over 20,000 products and over a 1600 brands in our catalogue, you will find everything you are looking for - Right from Condiments & Spices, Seasonings to Packaged products, Beverages, Personal care products, frozen, and non-perishable groceries, health and beauty supplies, household, gift and baby items. – we have it all.

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OUR LOCATIONS
Shop # 9, Kohsar Market, Sector F-6/3, Islamabad - Pakistan.
Tel: 0512872041/03490581773
Whatsapp: 03490581773
Shop # 2, Al-Mukhtar Building, Mian Mehmood Ali Kasoori Road, Gulberg-III, Lahore - Pakistan
Tel: 042-35873507
Shop # 175, Y-Block Market, Phase-III, DHA, Lahore - Pakistan.
Tel: 042-35731137-39