Shipping & Delivery

We offer free delivery within Islamabad & Rawalpindi (Free delivery is only offered for orders over Rs. 5000 - Applicable only on Imported Items). We offer free delivery within Lahore Cantt & Lahore Gulberg (Free delivery is only offered for orders over Rs. 1,000 - Applicable only on Imported Items). (Apply Coupon Code: canttgulberg1000)

For other cities, delivery charges would be added accordingly.

All Cash on Delivery Orders will have Cash Handling Charges over Rs. 3000.

Further details regarding shipping & delivery can be taken from our customer care team. (Note: Persihable items will be delivered to certain areas of Islamabad & Rawalpindi only. Free delivery of Persihable items in valid only for certain areas of Islamabad & Rawalpindi. Please call us to confirm if your delivery location is covered - Rs 500 Flat will be added to get perishable items delivered to your place for the areas which are not covered as for free delivery*).

Same Day Delivery (Islamabad* - For Orders Above Rs 2,000)

Orders placed before 3:00 pm are delivered the same day at around 06:00 pm to 10:00 pm, except for Sundays*.

Orders placed after 3 pm will be delivered next day before 12 pm.

*Orders placed after 12:00 pm on Saturdays or orders placed on Sundays will be delivered on Monday. 
*Same day deliveries are only valid for Certain Areas of Islamabad i.e. Diplomatic Enclave, Sector E-7, E-8, F-5, G-5, F-6, G-6, F-7, G-7, F-8, G-8, E-9, G-9, F-10, G-10, F-11 & G-11 Only.
*To get your order delivered on Sundays for Islamabad, Rawalpindi & Lahore, Flat Rs 500 will be charged as Shipping Charges.


Privacy & Security

Esajee's privacy policy sets out how it uses and protects any information that you provide Esajee's when you use this website. Esajee's is committed to ensure that your privacy is protected. We ask you to provide certain information by which you can be verified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Esajee's may change this policy from time to time by updating this page. You should check this page thoroughly before placing the order. We are committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Returns & Replacements

We guarantee to refund any item you are not completely happy with when you return it to us in sealable condition within 3 days of receipt (Except dairy or frozen items, they do not cover any return policy).


Payment, Pricing & Promotions

The prices shown on our website or store include all GST(or similar sales tax) at the prevailing rate for which we are responsible as the seller. We accept American Express, Visa, Mastercard and Credit Card at our stores and also at our website for online payment via Master Card or Visa Card. If you have paid on your debit or credit card, you would not be charged extra amount of purchased goods. We also accept payments via online funds transfer to our bank account(s). Details of our bank account(s) to which you can submit the order payment can be taken by calling us at our landline numbers.


Customer Care

Our Customer Care Department is open between:- United States of America: 9am to 5pm (GMT -7) (Monday to Friday) - Islamabad, Pakistan: 8am to 11pm (GMT +5) (7 days a week)- Lahore, Pakistan: 8am to 2am (GMT +5) (7 days a week). For any query or information you can call our customer care team at 051-2872041/0349-0581773, one of our Experienced Customer Support Representatives will be taking your phone call and assist you for any of your concerns.

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Dear Customer,

Contact our Dedicated Customer Services Officers for assistance anytime on following regional WhatsApp numbers,

Lahore: 03213725337
Rawalpindi: 03185376227
Islamabad & Nationwide: 03185376228

We will be happy to assist you with checkouts.

Team Esajee's