Delivery Policy

Delivery Policy

  • Esajee offers their Cash on delivery service for all over Pakistan. The delivery is made directly to customers from our respective outlets by our staff or by courier services.

  • We offer free delivery within Islamabad & Rawalpindi (Free delivery is only offered for orders over Rs. 5000 - Applicable only on Imported Items). –Perishable items will be delivered to certain areas of Islamabad & Rawalpindi only. Free delivery of Perishable items is valid only for certain areas of Islamabad & Rawalpindi. Please call us to confirm if your delivery location is covered - Rs 500 Flat will be added to get perishable items delivered to your place for the areas which are not covered as for free delivery.
  • We offer free delivery within DHA Phase-I Lahore, DHA Phase-II Lahore, DHA Phase-III Lahore & DHA Phase-IV Lahore (Free delivery is only offered for orders over Rs. 1,000). All other areas and locations of Lahore a flat charge of Rs 250 will be charged and applied. 

  • For Islamabad and Rawalpindi (T&C Apply) - Orders below Rs 1,500/- (Rs 200/- Delivery Charges), Orders between Rs 1,501 to Rs 4,999/- (Rs 120/- Delivery Charges) & Orders above Rs 4,999/- (Free Delivery - Applicable on Imported Items).

  • For other cities, delivery charges would be added i.e. You would be charged Rs 200 per 900grams of your package gross weight.
  • All Cash on Delivery Orders will have Cash Handling charges over Rs 3000.
    Rs 0 to 3,000/- : NIL
    Rs 3,001 to 5,000/- : Rs. 125.00
    Rs 5,001 to 10,000/- : Rs. 175.00
    Rs 10,001 to 20,000/- : Rs. 250.00
    Rs 20,001 to 30,000/- : Rs. 350.00 (Above 30,000/- 1.5% will be charged)

  • Further details regarding shipping & delivery can be taken from our customer care team (Note: Perishable items will be delivered to certain areas only. Please call us to confirm if your delivery location is covered).
  •  Incase at time of order creation, shipping charges are missed to apply because of a technical glitch, they will be added by our order management team and you will also be informed about it and then delivery will be processed from our end.

Same Day Delivery* (Islamabad - For orders above Rs 2,000)

  • Orders placed before 3:00 pm are delivered the same day at around 06:00 pm to 10:00 pm, except for Sundays*.
  • Orders placed after 3 pm will be delivered next day before 4 pm. (In month of Ramadan, orders placed after 1 pm will be delivered next day).
  • *Orders placed after 12:00 pm on Saturdays or orders placed on Sundays will be delivered on Monday.
  • *Same day deliveries are only valid for Certain Areas of Islamabad i.e. Diplomatic Enclave, Sector E-7, E-8, F-5, G-5, F-6, G-6, F-7, G-7, F-8, G-8, E-9, G-9, F-10, G-10, F-11 & G-11 Only.