Help & FAQ's


Orders

There is an item missing from my order

If an item is missing from your delivery, this means that the item was out of stock when your order was being packed at our order processing facility. This item has been cancelled from your order and you have not been charged for it. We are unable to automatically send this item out to you if it comes back in to stock at a later date.

Delivery

What are your delivery charges?

We offer free delivery within Islamabad & Rawalpindi (Free delivery is only offered for orders over Rs. 5000 - Applicable only on Imported Items). 

We offer free delivery within Lahore Cantt & Lahore Gulberg (Free delivery is only offered for orders over Rs. 1,000 - Applicable only on Imported Items). (Apply Coupon Code: canttgulberg1000)

For all other cities Shipping & Handling charges will apply.

For same day delivery, charges will apply and can be confirmed by contacting us at our landline number, provided at About Us page

Perishable items will be delivered to certain areas only. Please call us to confirm if your delivery location is covered.

Returns

Can I return my purchases without my receipt?

No, without your original proof of purchase i.e. receipt, the store cannot offer any return.

Stores

Where is my nearest store?

You can enjoy shopping at any one of Esajee’s 4 outlets. They are located at:

  • Shop # 9, Kohsar Market, Sector F-6/3, Islamabad - Pakistan. Tel: (051)2874352
  • Shop # 2, Al-Mukhtar Building, Mian Mehmood Ali Kasoori Road, Gulberg-III, Lahore - Pakistan Tel: (042)35873507
  • Shop # 175, Y-Block Market, Phase-III, DHA, Lahore - Pakistan. Tel: (042)35731137-39
  • Shop # 3 & 4. Liberty Square Plaza, F-11 Markaz, Islamabad - Pakistan Tel: (051)2111201

Complaints

I would like to make a complaint

We are sorry that you have experienced a problem with our products or services, if you would like to provide us with the details we'd be happy to review this for you. Please contact us using the Contact Us form on this website, we'll do everything we can to investigate and resolve the problem for you and prevent these instances from happening again.