Help & FAQ's


Orders

How do I place an order on Esajee's?

> Open esajee.com website/App.
> Put the item title on "Search Bar"
> Click on your required item
> Click on "Add to Cart"
> Click on "Shopping Cart" (Add quantity if required)
> Click on "Checkout" button
> Enter your registered Email Id & Password
> Enter your personal details like (Name/Shipping Address with City/Contact Number)
> Click on "Next"
> Select your "Payment Method"
> Click on "Place Order"
> Your Order number will appear on your screen
> Congratulations! Your order has been placed.

Can I contact Esajee's to place an order?

Yes, you can Esajee's to place order on your behalf either by calling us at our landline number or writing us an email. Our customer service representatives are available to assist you.

My order is delayed. What should I do?

We are sorry that your order is delayed.

Get in touch with our Customer Support Team via emailing us at "orders@esajee.com" or calling us at 0512872041/0512874352.

How do I cancel my order?

If your order is not yet on its way to you, your order is eligible for cancellation, "Cancel" button will indicate on your desired order that you wish to cancel.

> Click on "My Account" and click on "My Orders" in the drop-down
> Once you see your order, click the "Cancel" Button

There is an item missing from my order

If an item is missing from your delivery, this means that the item was out of stock when your order was being packed at our order processing facility. This item has been cancelled from your order and you have not been charged for it. We are unable to automatically send this item out to you if it comes back in to stock at a later date.

Delivery

What are your delivery charges?

For Islamabad & Rawalpindi: Free delivery within Islamabad & Rawalpindi.

Terms & Conditions:
> Valid on orders of above Rs 5,000/-
> Valid on Imported Items only.

For Lahore: Free delivery within DHA Phase-I to DHA Phase IV, Lahore. All other areas of Lahore a flat charge of Rs 250 will be charged and applied.

Terms & Conditions:
> Valid on orders of above Rs. 1,000/-
> Valid on Imported Items only.

For all other cities: Shipping & Handling charges of Rs 200/- per 900 grams will apply. In order to know your exact shipping against your order, add required items to your cart, add delivery details, you will get to know your shipping and total charges right before your order is placed by you.

For same day delivery, charges will apply and can be confirmed by contacting us at our landline number.

Click here to see delivery policy

Do you deliver perishable/frozen items?

Perishable items will be delivered to certain areas of Islamabad & Rawalpindi only. Please call us to confirm if your delivery location is covered.

What is the expected delivery time?

Islamabad & Rawalpindi: 01 - 02 days (Usually Expedite Delivery within 24 Hours)
Khyber Pakhtunkhwa: 01 - 04 days
Balochistan: 01 - 06 days
Punjab: 01 - 04 days
Sindh: 01 - 06 days
All Others: 01 - 06 days

Do Esajee's deliver orders outside Pakistan?

No, we do not deliver orders outside Pakistan.

Does Esajee's deliver all over Pakistan?

Esajee's delivers all over Pakistan via our own team of riders and also through our logistic partners which includes TCS, Leopard Courier Service, Cheetay etc.

Returns

What is our Return Policy?

Click here to see return policy

Can I return my purchases without my receipt?

No, without your original proof of purchase i.e. receipt, the store cannot offer any return.

Payment

How do I pay on Esajee's?

We have the following payment methods through which you can make a payment:

> Cash on Delivery
> Online Bank Transfer
> Credit / Debit Card

Are there any hidden charges when I make a purchase on Esajee's?

There are no hidden charges when you make a purchase on Esajee's. The order amount is inclusive of all taxes and shipping fees etc.

Stores

Where is my nearest store?

You can enjoy shopping at any one of Esajee’s 6 outlets. They are located at:

  • Shop # 9, Kohsar Market, Sector F-6/3, Islamabad - Pakistan | Tel: (051)2874352
  • Shop # 2, Al-Mukhtar Building, Mian Mehmood Ali Kasoori Road, Gulberg-III, Lahore - Pakistan | Tel: (042)35873507
  • Shop # 175, Y-Block Market, Phase-III, DHA, Lahore - Pakistan | Tel: (042)35731137-39
  • Shop # 3 & 4. Liberty Square Plaza, F-11 Markaz, Islamabad - Pakistan | Tel: (051)2111201
  • Shop No. 1 to 8, Ayaan Heights Plaza No. 33, Civic Centre Phase 4, Bahria Town Rawalpindi - Pakistan | Tel: (051)2728938
  • Plot No. 23, CCA Block, Phase V, DHA Lahore - Pakistan | Tel: (042)37182310

    Complaints

    I would like to make a complaint

    We are sorry that you have experienced a problem with our products or services, if you would like to provide us with the details we'd be happy to review this for you. Please contact us using the Contact Us form on this website, we'll do everything we can to investigate and resolve the problem for you and prevent these instances from happening again.