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We guarantee to refund any item you are not completely happy with when you return it to us in sealable condition within 3 days of receipt (Except perishables, special items and any item ordered via special order - They do not cover any return policy).

We do not exchange any item unless it is damaged before purchase.

If you would like to exchange an item for another, you can exchange for a different size or color or for an item (Excluding some special items such as Fashion Items, Electronic Items, Medical Items, Coffee Machines etc)

Incase of Replacement or Exchange against any special item or any item ordered as special order other than Grocery, Beauty, Pet etc - Esajee's will accept return in fully sealable condition within 3 days of recepit but would deduct/retain 20% amount of the item ordered (Restocking Fee). This fee would only be charged against customer’s discretion, not on returns of defective merchandise.

If returning/replacing a product would cost logistics charges etc that return cost would be beared by customer only. Esajee's won't be responsible for any return cost. Esajee's will not send their rider or team member to pick any item from a customer as return or refund, customer will have to get it delivered back to store location by self.

Incase, a customer has placed an order via paying in advance & later decides to cancel it for any reason within 12 Hours of placing an order, Esajee's will not return cash or amount - We will only be able to deliver something else or another variant of product available in our stocks. We will not return cash or transfer payment in any such scenario.

1. What is the item condition that can be accepted when returning?

You can return an item only if it is returned to us in sealed condition.

2. What are the type of goods that do not cover return policy?

Perishable goods (Food, Drinks etc) these do not cover any return policy.

3. What is the time period in which a product can be returned?

The customer's returnable clock is 3 days of receipt.

About Us

In 1901, Esajee & Sons was established in the city of Rawalpindi, Pakistan, during the British rule of the Indian sub-continent. In 1965, Esajee & Sons became Esajee & Co. and became one of the first retail grocery stores in the Capital City of Pakistan i.e. Islamabad. Later, established two more branches in Lahore. Also, has an Online Shopping Store for facilitating its customers. With over 20,000 products and over a 1600 brands in our catalogue, you will find everything you are looking for - Right from Condiments & Spices, Seasonings to Packaged products, Beverages, Personal care products, frozen, and non-perishable groceries, health and beauty supplies, household, gift and baby items. – we have it all.

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