Returns and Exchanges
Esajee's believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced.
We guarantee to refund any item you are not completely happy with when you return it to us in sealable condition within 3 days of receipt (Except perishables, special items and any item ordered via special order - They do not cover any return policy).
We do not exchange any item unless it is damaged before purchase.
If you would like to exchange an item for another, you can exchange for a different size or color or for an item (Excluding some special items such as Fashion Items, Electronic Items, Medical Items, Coffee Machines etc)
Incase of Replacement or Exchange against any special item or any item ordered as special order other than Grocery, Beauty, Pet etc - Esajee's will accept return in fully sealable condition within 3 days of recepit but would deduct/retain 20% amount of the item ordered (Restocking Fee). This fee would only be charged against customer’s discretion, not on returns of defective merchandise.
Incase, a customer has placed an order via paying in advance & later decides to cancel it for any reason within 12 Hours of placing an order, Esajee's will not return cash or amount - We will only be able to deliver something else or another variant of product available in our stocks. We will not return cash or transfer payment in any such scenario.
Incase, a customer has placed an order via paying in advance via card payment or bank transfer and for some reason we were not able to deliver full order or partial etc - Esajee's will refund the amount back to the same source or payment i.e. either bank account or card of the bank that was charged while the transaction. Esajee's will not return payment in form of cash. Refund may take more than 7-10 days to be processed from our end.
If returning/replacing a product would cost logistics charges etc that return cost would be beared by customer only. Esajee's won't be responsible for any return cost. Esajee's will not send their rider or team member to pick any item from a customer as return or refund, customer will have to get it delivered back to store location by self.
Esajee' replacement policy is valid for 2 situations/circumstances:
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
However, to complete replacement of your product, the product should be:
- Undamaged, unused and in the condition in which it was received.
- The parcel contains its original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
- None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.
If you would like any further clarification about our return & replacement policy, feel free to contact us at +92512874352 or email us at [email protected]